Quinn Roes and Nikita Arya both joined Langham Hall at the start of their careers. They talk about the work they were trusted with early and the colleagues who made that possible.
Quinn Roes joined Langham Hall straight from college, having seen a few other working environments through internships. What struck her here was how people responded.
“If something comes up, the focus is on, ‘Okay, how can we work together to fix this for the client?’ rather than pointing fingers.”
That becomes most visible when the pressure comes from outside the team. An urgent client request comes in late and the work has to be done.
“Everyone on the team is willing to help when an urgent task arises, even if that means working late.”
For Roes, that willingness to help comes back to mutual respect. If people within a team do not respect each other, she says, nobody wants to step in when the pressure is on.
Trusted with the difficult work
Roes, now an Associate, was put onto a large client to help with onboarding almost immediately and was given complex accounting work from analyst level.
“Often when you are just starting, you do not always get to see complex topics. I was given that opportunity right from the beginning.”
That did not mean being left alone with it. Her work is reviewed by a manager and delivery remains a team effort. But the exposure came early and the responsibility has grown alongside it.
“As I have grown in my role and the longer I have been here, the more responsibilities I have been given, which shows their trust in me and how they appreciate the work I do.”
She still works on the same client today. Where many of her colleagues in the US office work across several, hers is large enough to occupy most of her time and it keeps producing situations she has not met before. Depth, in her case, has not meant narrowness.
The longer view
Nikita Arya, a Senior Associate, can look back over a longer stretch of her career with Langham Hall.
“I joined Langham Hall at the start of my career and have had the chance to grow with the business. What has kept me here is the people and the opportunities I've been given. I've been trusted to take on new responsibilities, work with different clients and learn from my colleagues.”
Looking back, Arya sees that support as an important part of how she has developed, both professionally and personally. It is also something she recognizes in the way the wider team works.
“Everyone is approachable and willing to help, and there's a real sense of teamwork. People share their knowledge and support each other, which creates a positive environment and helps us deliver to our clients.”
The work has changed too.
“When I first joined, my role was mainly focused on the preparation side, and now I'm more involved in client communication and have taken on more responsibility within the team.”
Between them, Arya and Roes describe the same pattern. Giving people meaningful work early builds capability quickly, but only where there are experienced colleagues willing to review it, explain it and step in when it matters.
From joining to hiring
Arya's growing responsibility extends to building the team itself. For the past year and a half, she has been leading recruitment efforts in the US office.
Roes has also recently become involved in recruitment. Having arrived from college with no experience of the industry, she is now on the other side of that conversation, helping decide who joins next.
She expects there to be more of those conversations. The US business has momentum and she sees that translating into opportunities for the people already in it.
“I'm excited to see where that goes. Hopefully that presents opportunities for everyone in the business to be able to grow and move up.”
Ten years in, the opportunity is to make sure the people who come next are trusted with the difficult work as quickly as Roes was, by colleagues who remember being trusted with it themselves.
